A Day Spa for Bike Parts: The QBP Service Center

QBP’s Service Center has the inventory of parts, the manufacturer service certifications, and the extensive historical-to-current knowledge of suspension and brakes to make it an invaluable resource for any bike shop, whether that shop focuses on road or mountain, or both. Crew member Joe Mauntler is here to give you a virtual tour of its capabilities.

Joe Mauntler, a tech in QBP’s Service Center, stands within old fork leg crowned workbenches adorned with every conceivable suspension and hydraulic brake tool available. “Each day here in the Service Center is different, and no one repair is ever the same as the last.” Considering the volume and variety of work that comes through QBP’s Service Center, you can be sure its advice is valid, and its service is solid. It’s one of the most capable suspension and hydraulic brake related tuning and repair departments in the bicycle industry, and shops can use it to:

  • Eliminate the need to keep an expensive inventory of parts in stock
  • Be less dependent on finding service technicians with current knowledge of multiple component manufacturer technologies
  • Get customers back out on the road or trail with less downtime

The Service Center has years of shop and industry experience that can be unleashed at a moment’s notice—and often is.  It’s a phone call away with answers to any technical questions shops may have.

Comprehensive Support from the Service Center

The Service Center wants every shop with a QBP account to be confident that it can serve that shop’s customers with world-class suspension and disc brake setup, maintenance, and repair, fast turnaround, and access to the largest stock of service parts of any distributor service center. Says Mauntler, “We’re a partner to our dealers. They don’t have to take on all the necessary requirements for suspension or brake repairs they may only see every few months, but we see every day. We’re here to help whether it’s at our benches or on the phones.”

Starting with set up, the Service Center can custom tune new suspension components and brakes from the QBP catalog before they arrive at a shop. It’s a great “extra mile” for customers putting together a frame up, pro build. This can include a travel change to dial in the axle-to-crown height on a fork, installation of a different tune kit for a rear shock, or a trim-and-bleed for a new set of brakes so they can be bolted on and be ready to go when the dealer receives them.

For forks and brakes that are already out in the field, the Service Center recommends that riders have work performed at least once a year to ensure top performance and help prevent bigger issues down the line. For some bikes, this can be as simple as fresh oil and new wiper seals on a fork or shock, or a bleed on a disc brake. For suspension parts that are on the trail 10 or more hours a week, it suggests servicing at least twice a year. Overall, frequency of service depends on riding time and conditions. Riding in wet, muddy, or sandy conditions will increase service intervals. 

When a basic tune-up doesn’t remedy an issue, though, The Service Center offers complete overhaul services on numerous manufacturer’s products as well.

For Mauntler and the Service Center team, staying up to speed on the latest suspension developments is an enjoyable part of the job. “Every year we catch up with our vendor partners to learn the new tech, compare notes, and look for ways to improve work processes.”  As a result, the Service Center is a certified warranty center for RockShox, Avid, and Cane Creek Double Barrel, and can perform work on those brands, as well as on Magura, Manitou, Marzocchi, White Bros., X-Fusion, Hayes, Hope, Formula and Shimano disc brakes.

Dealers can quickly determine if a fork, shock or brake is still serviceable by checking the list of qualified repairs when filling out the Service Center Work Request on QBP.com.

If a specialty part needed to complete a repair isn’t in stock, it can get available service parts from any of its vendors in about two weeks.

Average turnaround time on incoming services can be found on the Service Request Page and varies depending on the time of year. If a dealer is sending something in that they need back as quickly as possible, the Service Center offers premium service for a $25 upcharge, which moves their repair to the front of the line as soon as it arrives, and guarantees a 48-hour turnaround provided all the needed service parts are in stock.

Quite arguably the best part about QBP’s Service Center? Its work is backed by a 90-day performance guarantee. Dealers can rest assured that the Service Center makes excellent service a priority.

Help When You Need It

Dealers are invited to give the Service Center a call if they’re unsure about model years of parts that need service or anything else that they want to send in. QBP’s customer service agents have tools to identify fork models, and years, and can assist dealers with general troubleshooting or RA setup, as well.

QBP understands that the complexity of modern suspension components and hydraulic brakes require unique technical skills and tools. The Service Center is just one more way that QBP can provide dealers with the assistance they need to run a successful business. Mauntler adds, “We strive to operate at the same level of excellence as any other department here at QBP. We take pride in our work, and we’re driven to help our dealers save money for themselves, and save the day for their customers.”

Educate Your Customers with Tips from the Service Center

Give your customers who have purchased new suspension and hydraulic disc brake equipped bikes, and customers bringing in similar bikes for service, tips for easy maintenance they can do on their own to prevent costlier repairs or replacements in the future.

The Service Center advises:

  • After every ride, riders should use a damp, soft cloth to wipe suspension stanchions clean of mud and debris, paying special attention to the wiper seal area
  • Dry them with a clean rag and apply a favorite stanchion lube. There are some good fork and shock-specific lubes out there, but plain fork oil on a clean rag will lubricate things quite nicely as well
  • Avoid chain lube, which can have an unpredictable effect on seals

When riders get in the habit of following these simple tips, many things that can go wrong with these components can be prevented, and they can enjoy better performance and longer life out of their equipment between basic annual tune-ups.

Related Articles

  • Tech Tips & Info
    Playing Defense: Advancing Helmet Technology
    July 2018

    Playing Defense: Advancing Helmet Technology

    Helmet companies are inventing new ways to protect your brain.

  • Tech Tips & Info
    Suspension Corrected
    October 2016

    Suspension Corrected

    A shop that knows a thing or two about servicing today’s suspension systems holds the key to saving on labor costs while processing more suspension repairs.

  • Tech Tips & Info
    From Tubes To Lubes
    May 2014

    From Tubes To Lubes

    Creating great customer experiences in your service department.

This Month in Call Up