Advancing gender diversity in the bike industry is one big way we can expand ridership. That’s why, each year, QBP sends a cohort of gender-diverse mechanics to a professional bike mechanic class. We sat down with one QBP Bike Mechanic Scholarship recipient to see how attending this class impacted her career.
Year in Program: 2017
Shop: West Town Bikes in Chicago, IL
What was your biggest takeaway?
I really liked the business and biking portion of the class. They taught us that, you could be the greatest mechanic, but if you lack good customer service, you’re not going to get very far.
What were the instructors like?
The instructors were great. They made everyone feel like they belonged and went out of their way to be patient and go over things until everyone understood it.
What were your classmates like?
My classmates were the best thing that happened to me on this trip. We still keep in touch and have a group chat where we talk about our jobs and mechanic-related things.
What was the most difficult thing you learned?
Bleeding brakes for some reason! I don’t know if I was just having one of those days, but we were late to lunch because of it.
How did attending this class impact your career?
I left more knowledgeable on the mechanics of modern bicycles, which I didn’t have a lot of prior experience with. I feel like I have the freedom to make sure that [the shop is] adapting to the world today.